Refund policy

Because of the sterile and hygienic nature of our items, we cannot refund or accept returns of earrings, we have no way of ensuring our products haven't been worn.

The only exception for consideration, is if your item has been unopened, within the original boxing and NO SEALS have been broken.  Boxing must be in the same condition that you received it, unworn or unused, with all sticker tags and external packaging in tact in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shilohsway.com.au. Please note that returns will need to be sent to the following address: 10/92 Guineas Crk Rd, Currumbin QLD 4223.  This will be at your own cost.

IF AFTER THOROUGH inspection of the unworn and unboxed purchase, your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shilohsway.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shilohsway.com.au